Shipping Policy
APPROXIMATE DELIVERY TIMES:
7 to 14 working days
Delayed delivery - in very rare cases, packages may take longer than stated. Unfortunately, we are unable to control delivery times and unexpected delays that may occur en route. We ask for your understanding and patience if this should happen. In such cases, we will send a new package if there are no tracking updates for more than 30-60 working days.
This may especially happen during the busier holiday season in February and end of year (months November to December), during promotions or other occasions.
Important note: All our products are shipped from China, please take this into account when planning your orders.
PROCESSING TIME VS. SHIPPING TIME
Please note that the processing time (2-4 business days) is different from the shipping time and should be added to the total delivery time. Full processing (inspection, packaging, forwarding to logistics and shipping to the post office) usually takes 2-4 business days.
After processing your order, our shipping company will pick up your package. An email with your online tracking information will be available on our website.
Processing time - in very rare cases, it may take longer than the stated expected time frame. During busy periods such as holidays, promotions or other occasions, the processing time may take longer. We do our best to deliver as quickly as possible and ask for your understanding and patience during such events.
CANCELLING AN ORDER
Once an order has been placed, we cannot cancel it after 30 minutes as your order may have already been processed.
Please email us at info@ahrico.com as soon as possible if you wish to cancel an order you have just placed.
UNCLAIMED ORDERS
We are not responsible for packages that are returned to us as refused, unclaimed, undeliverable or due to an incorrect or insufficient address.
If you notice an incorrect or insufficient address when you receive the confirmation email, please email us at info@ahrico.com as a reply to your order confirmation email with the updated details as soon as possible.
Once we have processed the order, we are unable to change the address and are not liable for incorrect or insufficient addresses.
CUSTOMS/DUTIES FEES
Customs fees are the responsibility of the customer. Please check with your local customs authority for fees. Please also note that in rare cases: Customs agents may delay delivery of some packages.
SEPARATE PACKAGES
In some cases, an order may be split into separate packages for one of the following reasons:
- Certain items may be on backorder
- Weight restrictions for regular postal shipping
- Different designer/warehouse locations (we operate from multiple warehouses to offer you the best selection at affordable prices)
HOLIDAY SEASON
Due to high sales volume during the months of October, November and December, we ask for your patience. Our customers are important to us and WE strive to make you happy. However, shipping may take longer than expected, but we guarantee that your goods will arrive and you will remain a loyal customer. Thank you.